The customer profile module serves the entry for a customer in to the automated air
freight forward system. The freight forwarders customer setup is one of the critical
modules in the freight software, which captures the details of a prospective customer
who contacts the company for getting his business done. It has been carefully designed
to provide speedy and error free processing of customer details, which would be
required at every step of the on going business process.
The customer profile setup for airfreight forwarders facilitates the operator on
the desk to enter information regarding a new customer, contact details
(Name, fax#, email address), personal profile, business details and mode
of communication (whether documents (Invoice, delivery receipt, statement)
to be delivered via mail (Print), email, or fax). Separate option to remove a
customer of no activity is also provided. Once saved, these details will be
stored in the database, which will be used at various stages of the business
process involving the respective customer. A report is provided to list
customers that can be sorted by clicking on provided links.
Also it is possible to retrieve the profile and status of each and
every recorded customer, if any situation demands.
The customer profile module is closely integrated with other modules which
need the customer information at various stages of operation and vice versa.
For example, the Operation and Account Receivable modules make use of the
customer details.
The customer profile module has been scrupulously architected and
tested to carry out its specific task along with functioning as a
cohesive unit along with the other modules. While the above said
are the standard features, the module is flexible enough to
customization and hence the fields and data involved can be
changed accordingly, to suit the business model followed by the
company.
